How can we help?

What to include

A little context helps us understand the issue without unnecessary back-and-forth. Include:

• The email address associated with your Yuna account
• What you were trying to do and what happened instead
• The device and browser you were using
• The approximate date and time of the issue
• A screenshot with client names and other sensitive details removed

Account access

If you cannot sign in, first confirm that you are using the email address connected to your account. If a sign-in link or verification email does not arrive, check your spam or junk folder before contacting us.

For a lost device, unfamiliar sign-in, or suspected account access by someone else, email us promptly and use “Account security” in the subject line.

Delete your Yuna account

Request deletion of your Yuna account and associated data without reinstalling the app or signing in. Our account-deletion page explains how to contact the Privacy Officer at SNA Labs Corp., verify ownership, and manage a separate app-store subscription.

Billing and subscriptions

Signed-in customers can review plan and billing information from the Billing area in Settings. Contact us if you need help understanding a charge, changing a subscription, or accessing billing controls.

To help us locate a transaction, include its date and amount. Do not include a full card number or other payment credentials.

Privacy and data requests

For questions about how Yuna handles information, or to make a privacy request, review our Privacy Policy and email our Privacy Officer at privacy@getyuna.app.

If you are a client of a beauty professional who uses Yuna, contact that professional first about your client record. They manage the relationship with you and may be able to action your request most directly.

Before reporting a technical issue

These quick checks resolve many temporary issues:

• Refresh the page and try the action again
• Confirm that your device has a stable internet connection
• Update your browser or the Yuna app to the latest available version
• Sign out and sign back in if you can do so safely